Not sure what all the complaints I read are all about. I ordered the heating element for my dryer a few days before Christmas and it arrived on time despite the holiday. In fact I emailed a question to them on Christmas day and they responded within a few hours. The package arrived the next day containing the correct part which was well packaged. I feel reviews are left by the few disgruntled customers and the vast majority who are well served don't bother.
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