We ordered a dryer heating element assembly on May 27th and paid extra for Expedited 2-day shipping, which stated it should be received in 2-3 days. We just received the part today, June 4th, 8 days later. Epartsfast does have a disclaimer that they cannot be responsible for shipping delays, which one would assume that would mean due to weather or other uncontrollable event. In checking the tracking information, it indicated that it was shipped FedEx Smartpost, which is the slowest shipping method for FedEx. It is shipped FedEx to your local area and then transferred to USPS for delivery to your home. It is certainly not what we expected and paid for. We emailed Epartsfast on 6/1 mentioning how the package was shipped FedEx Smartpost, which is not an expedited service and we would like the money that we paid for expedited shipping returned and would also like to know when we will receive our order.Epartsfast responded Sunday evening, 6/2 that tour package couldn't be shipped by USPS because they didn't have a P.O. Box. We responded back early Monday morning, 6/3, explaining what FedEx Smartpost service was and that USPS delivered it to our home at the end point--no P.O. Box needed. We also said that they should not be charging extra for an expedited shipping that they did not intend to follow thru on. We could have used their free shipping and probably gotten the same results. They obviously have the disclaimer because they never intend to use the specialized shipping that you paid for. Once again, we said that they should return our expedited shipping charge, that it was dishonest and fraudulent service and when will we receive our order. Epartfast has not responded or returned our expedited shipping cost.We did receive the part today, 8 days later, June 4th. It was left on our front porch and the label has a FedEx Tracking and USPS Deliver To with our address and the USPS Tracking Number. There is no way we would have received this in 2-3 days and is fraudulent on their part.
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