Ordered a dryer heater for a Kenmore Elite, received one for an LG. They were not compatible. One had two leads, the other had 1. I filed on the website. No response. A week later I checked, the case was closed. I opened another... same story. So I used a different address, twice.. no response. Somewhere on their pages it says if they ship the wrong items, they send you a label to return it. NOTHING... NO word, NO communication. Filed with the BBB
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