This company is trying to force me to pay money despite having sent proof I registered my credit card prior to using a toll road in Portugal. I sent the receipt via their website and also via the email address they tell you to send it to but they've completely ignored my receipt and rejected my appeal twice and continue to try to force me to pay with threats of increased fines. This is causing me considerable stress but I'm not going to pay fines when I've not broken the law and fully complied with the requirements. I feel like I'm banging my head against the wall with this company as they drag out the process and try to intimidate me into paying. Having already tried to appeal through their official processes, it is apparent they have no interest in resolving genuine appeals and are only interested in forcing people to make payment whether they have committed a violation or not. They have unfortunately left me with no option but to leave this negative review about their conduct and take this matter further through a number of channels to hold them to account for their disgraceful practices. I'm not sure whether this is done through malice, greed or flawed processes and total incompetence but whatever it is they cause people a lot of unnecessary stress in trying to get matters resolved.
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