epcplc.com

1.2
1.2 Based on 161 reviews

...

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Logan P.
Hungarian Toll Booth Error

2 years ago, 6th March 2023 I gave my UK Registration Document to a Hungarian Toll Booth Operator who erroneously put the final digit of my vehicle registration wrong on the e-vignette. Nothing, Nothing I could do about that. I knew nothing of what they did on their computer system. to It was their job, a paid job, to do it correctly. I am merely a motorist who relies on someone else being able to do their job correctly. I paid for my e-vignette, and now, 2 years later, epcplc are still sending me emails and letters saying that I owe a fine.Despite taking time out of my life to repeatedly explain that the Toll staff, and not myself was negligent, and providing a copy of the original e-vignette, which I still have, the hassling continues. I really have had enough and I will be seeking damages for my mental health should this not cease.The eplcplc replies on Trustpilot are 'submit your evidence and we will look into it.' I've done that, I'm not doing it again and again as they are obviously not being read, and if they are, not understood. My time is valuable, and I will certainly not be paying a 'fine' for someone else's mistake. This does not need 'investigation,' its there in black and white.I have copied my emails to a newspaper and if I get any more hassling from epcplc I will contact the Financial Ombudsman and my local Member of Parliament.

1
Date of experience: Mar 21, 2025

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