epcplc.com

oplichters

Dit is het antwoord wat ik kreeg van de verhuurder van de auto met tolkastje, nadat ik de boete van EPC plc binnenkreeg.Dear,In 2022, there was an informatic problem between Via Livre (company managing A22) and CTT Portagens (company responsible for the toll information and payment).Autorocha had a toll management account in the CTT Portagens gateway to see all the toll information. After we had this information, we would charge the clients and pay for the tolls.This informatic problem resulted in CTT Portagens gateway not updating any toll movements. Therefore, our clients were not charged for the tolls during this period of time. Autorocha was not contacted by Via Livre or CTT Portagens about this matter.This issue become so big that the Portuguese Government changed the law and now is mandatory that all rental cars must have the Via Verde system installed.We have spoken with our lawyer and the conclusion we came to is as follows:It is not the clients’ fault nor Autorocha fault that the toll management was not functioning properly during this period of time.Via Livre did not try to collect the toll money first before selling the amount to EPC PLC.EPC PLC is only a debt collector and has no legal authority to enforce this amount.The best action to take is to not pay the amount and make a complaint to EPC PLC refuting this charge as it originated from an informatic problem between Via Livre and CTT Portagens where the toll information was never available.We also want to inform that since the amounts will not be paid, most likely, EPC PLC will send more letters with bigger amounts and a final Contractum Debt Services from a different company name from the same building as EPC. Once again, we remind that EPC PLC does not have any legal authority to enforce this.We would like to remind you that we will always do our best to help our clients.If you have any further questions, do not hesitate to contact us.Kind regards,Autorocha Dus ga ik niet betalen

Date of experience: Oct 13, 2023