I contacted the service in an emergency to remove a trapped bird from my chimney, which required removing my gas fire. A contractor came and did a great job, but they mentioned they had never heard of the service before. It became clear that I paid £180 just to be connected with them. While I don't mind paying a fee for an introduction, £180 felt excessive, especially since it was almost equal to what I paid the contractor for the actual work.
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EPHG offer an emergency electrician, plumber, heating engineer that is gas safe.
Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job.
EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%.
Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day.
Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.See more
