The person who took the call was well-organised and got a local plumber to me very quickly. The plumber, who arrived promptly, was very competent and tracked down the source of the leak which was not at all easy. He kept me informed throughout and asked permission before doing anything - like breaking a hole through the tiling and plasterboard to reach the leaking pipes so he could cap them, stop the leak and turn the water on again. He waited for a while to check the solution had worked and told me to call him day or night if the problem returns. He did not stop even for an drink until everything was fixed and he was just waiting to check it worked. Delightful Polish man, very polite, I could not have asked for a better plumber.
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EPHG offer an emergency electrician, plumber, heating engineer that is gas safe.
Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job.
EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%.
Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day.
Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.See more
