I had a contract for €46 per month, and an employee suggested I could switch to a contract for €31 per month, but I would need to pay €50-60 for the device. On that day, I only had enough for the monthly subscription, just before the end of August. He assured me that since they were transitioning systems, I could pay for the device, he would set up the new connection, and cancel the old one at the month's end. I activated the new connection, but the employee did not cancel the old one as promised. Ten days later, I received a bill for €7 for something unclear. I inquired, and he mentioned it was for the new package. I paid it, thinking I had settled everything. Then another bill for €46 arrived; I assumed it was for the previous month’s old connection. Confused, I returned and the employee assured me everything was fine, stating I would be charged €31, and that sometimes double charges occur. I was surprised, having been a customer for 2-3 years without issues. The next day, I was told I owed €69. The employee implied I was at fault for having two connections. I terminated the connection, returned the device after a month, but they refused to refund the €50-60 I had paid and demanded €91. Who protects us from such unacceptable actions? Do telecommunications companies operate without oversight?
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