Review Time
The employee at the Paralimni store was extremely rude and dismissive, speaking to me this way in front of other customers.
After being told by customer support (136) that my iPhone was repaired and ready for pickup, I drove 42 km to the store, only to be told it wasn’t there.
No apology was offered—instead, I was blamed, ignored, and left embarrassed while the employee served others. Completely unacceptable customer service.
I had a contract for €46 per month, and an employee suggested switching to a new contract for €31 per month, requiring a payment of €50-60 for the device. I only had enough for the monthly subscription just before the end of August. He assured me that I could pay for the device, he would set up the new connection, and cancel the old one at the end of the month. I activated the new connection, but the employee did not cancel the old one as promised. Ten days later, I received a bill for €7 for an unclear charge. I asked the same employee, and he said it was for the new package. I paid it, thinking I had settled everything. Another bill for €46 arrived; I assumed it was for the previous month’s connection. Confused, I returned to inquire, and the employee assured me everything was fine, stating I would be charged €31 and that sometimes double charges occur. The next day, I was told I owed €69. The employee even implied I was at fault for having two connections. I terminated the connection without further payments, returned the device used for a month, but they refused to refund the €50-60 I paid and demanded €91. Who protects consumers from such unacceptable behavior? Do telecommunications companies operate without oversight?
I had a contract for €46 per month, and an employee suggested I could switch to a contract for €31 per month, but I would need to pay €50-60 for the device. On that day, I only had enough for the monthly subscription, just before the end of August. He assured me that since they were transitioning systems, I could pay for the device, he would set up the new connection, and cancel the old one at the month's end. I activated the new connection, but the employee did not cancel the old one as promised. Ten days later, I received a bill for €7 for something unclear. I inquired, and he mentioned it was for the new package. I paid it, thinking I had settled everything. Then another bill for €46 arrived; I assumed it was for the previous month’s old connection. Confused, I returned and the employee assured me everything was fine, stating I would be charged €31, and that sometimes double charges occur. I was surprised, having been a customer for 2-3 years without issues. The next day, I was told I owed €69. The employee implied I was at fault for having two connections. I terminated the connection, returned the device after a month, but they refused to refund the €50-60 I had paid and demanded €91. Who protects us from such unacceptable actions? Do telecommunications companies operate without oversight?
I am writing to formally complain about the removal of prepaid credit from my account without consent. My prepaid SIM is active and registered, and I have not breached any registration requirements. Despite this, my balance was removed without justification or prior notice. Prepaid credit represents funds already paid by me. According to consumer protection laws, any forfeiture must be clearly stated in the contract, disclosed transparently, and applied correctly. I request the following in writing: the exact contractual clause that justifies the removal of my prepaid credit; the date and reason for the removal; confirmation of any prior notice issued; and the restoration of my removed credit or a clear legal explanation if it is refused. If this matter is not resolved promptly, I will escalate the complaint to the relevant consumer protection authorities.
The staff at the telesales department are dishonest. I requested a callback from two employees, but neither contacted me. I applied online for a fiber connection and was pushed to get a SIM card connection as well. After signing the contract, I was told to wait for a call for installation. I was promised 12 months free for both services. However, the SIM card activation took two weeks. After signing the documents, I requested proof of the offers, suspecting potential billing issues, but was told I only had a SIM connection, not fiber. I submitted a complaint online and received no response. I am canceling the service with these dishonest individuals. Stay away.
The internet speeds and connection are good, and the technicians are competent. Unfortunately, customer support is terrible. The response time is unacceptable, and when I raised concerns, I was told they have 48 hours to respond to technical issues. I cannot recommend this service, at least not until they improve their customer support team.
This company is untrustworthy like many telecommunications providers. I signed up for an 'unlimited' mobile plan with promises of no extra fees. The first year was fine, but in the second year, I was charged for 'late fees' despite paying on time, and my contract price increased from €14.99 to €17. They also started charging for 'out of network' calls, which were supposed to be included. My monthly bill has risen to €17-18, despite verbal assurances to the contrary. Their contracts seem to protect them, not the customers.
I encountered deceptive practices! When offered a 24-month mobile contract, the representative assured me the price would remain at €14.99 with no additional fees. This claim has proven false, as I now pay close to €20 with added charges, and many local calls are excluded from the 'unlimited' plan. When I raised this with the same representative, she had nothing to say and redirected me to another department, which also provided excuses for the increased charges. Beware!
I purchased a new phone from a representative wearing a company t-shirt. She verbally offered an all-inclusive contract for €10 per month, which turned out to be misleading. I was charged for postal invoices I never received, despite requesting email invoices. After complaining, I was told I signed the contract in-store and they denied responsibility. I was also questioned about how I paid my bill without an invoice, which was through an SMS link. This has been the worst experience; they cut off credit even when there’s still a balance. Be cautious!
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