I am writing to formally complain about the removal of prepaid credit from my account without consent. My prepaid SIM is active and registered, and I have not breached any registration requirements. Despite this, my balance was removed without justification or prior notice. Prepaid credit represents funds already paid by me. According to consumer protection laws, any forfeiture must be clearly stated in the contract, disclosed transparently, and applied correctly. I request the following in writing: the exact contractual clause that justifies the removal of my prepaid credit; the date and reason for the removal; confirmation of any prior notice issued; and the restoration of my removed credit or a clear legal explanation if it is refused. If this matter is not resolved promptly, I will escalate the complaint to the relevant consumer protection authorities.
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