I purchased a new phone from a representative wearing a company t-shirt. She verbally offered an all-inclusive contract for €10 per month, which turned out to be misleading. I was charged for postal invoices I never received, despite requesting email invoices. After complaining, I was told I signed the contract in-store and they denied responsibility. I was also questioned about how I paid my bill without an invoice, which was through an SMS link. This has been the worst experience; they cut off credit even when there’s still a balance. Be cautious!
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