I had a contract for €46 per month, and an employee suggested switching to a new contract for €31 per month, requiring a payment of €50-60 for the device. I only had enough for the monthly subscription just before the end of August. He assured me that I could pay for the device, he would set up the new connection, and cancel the old one at the end of the month. I activated the new connection, but the employee did not cancel the old one as promised. Ten days later, I received a bill for €7 for an unclear charge. I asked the same employee, and he said it was for the new package. I paid it, thinking I had settled everything. Another bill for €46 arrived; I assumed it was for the previous month’s connection. Confused, I returned to inquire, and the employee assured me everything was fine, stating I would be charged €31 and that sometimes double charges occur. The next day, I was told I owed €69. The employee even implied I was at fault for having two connections. I terminated the connection without further payments, returned the device used for a month, but they refused to refund the €50-60 I paid and demanded €91. Who protects consumers from such unacceptable behavior? Do telecommunications companies operate without oversight?
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