epicgames.com

1.4
1.4 Based on 161 reviews

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Saturnz
Epic Games' support is worse than Ubisoft's! Forget about this ridiculous attempt to recover my Epic

Epic Games' support is worse than Ubisoft's! Forget about this ridiculous attempt to recover my Epic Games account! I will never create an Epic Games account again. The customer loses money because they don't make an effort to solve the problem and help, which shows that they are not a serious company! I compiled several messages you sent me saying you couldn't do anything and posted them on various social media platforms (gamer groups and pages and consumer rights complaint sites) so everyone can see how terrible your support is. You are one of the worst game companies I have ever seen. GOG Games solved my problem using the same email address; they asked for the data, which I provided, and I can prove they obtained my old account if you think I'm lying! Even so, their data is easier to obtain. Your intelligence service is amateurish! I will continue using Steam (the best site currently) and GOG. A support team that doesn't bother to understand that a customer can't get past the second recovery step because an ERROR MESSAGE ALWAYS appears is a bad company that doesn't know how to solve problems in accidental situations. WHICH IS NOT MY FAULT, BUT RATHER THE EPIC GAMES SERVER! On my first attempt, I even managed to get past the second step, which proves that the problem is in your infrastructure. Terrible and lazy when it comes to helping. In short, if you lose your account and ask Epic Games support for help, they tell customers to GIVE UP. I've posted my case in several places, now you'll see what you're really like! I also filed a complaint on two complaint websites, go there now and respond!!!! Try to explain yourselves now with everyone watching!!

Forget I ever spoke to you, you are a disgrace to the gaming world.

Don't send me any more repeated messages saying you're incompetent! Only Steam and GOG have excellent support. NEVER BUY ANYTHING FROM EPIC GAMES!!!

1
Date of experience: Apr 19, 2026

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