I've enjoyed using these filters for years; they work wonderfully, lasting six months with UK tap water. Replacement filters used to be easily available from the company's UK website, but now I find that I can't order them to a UK address. Their customer service is not helpful, providing varying responses from stock issues to irrelevant affiliate program suggestions. A simple inquiry about ordering replacement filters to the UK remains unanswered. If the demand in the US is so high that they neglect the rest of the world, that’s fine, but they should communicate that. It's misleading to show them as 'in stock and ready to ship' for UK customers when they aren't.
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