Bad product and terrible customer service. Like some others, we ordered the Epic Water filtration pitcher which worked very well for a couple of weeks. After that the flow rate through the filter became so slow that it takes all night to filter a minimal amount. I could not reach anyone at Epic Water by phone so I sent an email requesting a replacement filter. The company responded by email stating that we probably had water with high turbidity - and they would "look into it" Our town tests its water annually and reports a very low turbidity (1.38 NTU).
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