I have to start by saying that Patrick (Technical Support) was excellent. He was so helpful when trying to resolve the issue remotely. However, I contacted EPower on a Friday to let them know that my car wasn’t charging and was told it was a callback service. When I didn’t get a call on Monday, I rang again. Still no callback on Tuesday so I rang a third time. For this period, I had a car which wasn’t charging but was using up what charge was in the battery. I found this to be very stressful and poor customer service.
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