If I could rate the customer support zero stars, I would, but that seems to come with a cost as well. I called for assistance, and rather than providing help, they immediately suggested sending a technician to my location, like a printer emergency service. There was no troubleshooting, no inquiries, just a focus on charges. Then came the endless hold music. Thirty. Minutes. Thirty. Excruciating. Minutes. Around the twelfth minute, I could have sworn I heard motivational quotes being shouted at me while smooth jazz played in the background. I’m not sure if it was real or if I just lost my mind. By the time someone finally picked up, I felt like I had aged significantly and achieved some sort of enlightenment, yet my printer was still out of order. The company didn’t address my issue but certainly aimed to address my wallet. Overall, a 10/10 experience if you enjoy confusion, loud imaginary voices, and paying for unresolved issues. I would not recommend it.
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