I was left £100 out of pocket by this German printing company when I ordered several hard copies of my novel. The delivery was late (they promised 8-10 working days, it was more like three weeks) and the prints I received were in A4. Who on earth would order a novel in A4?!
I remember selected the A5 print size, but when I called to inquire the service desk stated that because I had not uploaded the novel in A5 format, the fault was with me.
Perhaps it is the German-English translation, but the only instruction on their website is, “We will automatically scale your documents to the desired format.” I assumed it was just that – automatic. Scaled. To desired format. Am I wrong in my interpretation? I don’t understand how epubli can take that sentence and insist that the ‘real’ meaning behind it is, “upload the file in the size that you want.”
When I asked for an exchange (I offered to send the A4 books back and obtaining my desired size, A5), or a refund, I was met with a resounding “NO!”
The ironic thing is that I have an A4 printer and binder not only at home but also in my office. I could have easily saved £70 and done it myself.
I was disillusioned at epubli’s unhelpful nature, at their condescending manner and their complete and utter delusion that a “No refunds, no exchanges, nothing not even if we made a mistake” Policy will work in a competitive market such as printing.
To be fair on epubli, they seem to be doing well in Germany. However, if you are based in a different country (I ordered my books from the UK) I would strongly suggest avoiding them. Heaven forbid you send a large and expensive order through them, they stuff it up then refuse to help you, as they did me.
Pick another printing company, there are plenty around.
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