Time-sensitive requests mean nothing to this service; everything takes ages to process. I was told it would take ten days for shares to transfer from my account to my ISA, but it's been longer than that with no updates. While the staff who answer the phone are helpful, often I reach overseas centers that are inconsistent. The website is cumbersome, live chat is non-functional, and there's no app. I wish for this process to end so I can close my account. It's now been 12 days since they promised a ten-day transfer, and my account value has dropped significantly. It's frustrating that they can't provide a timeline for completion.
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