I have been trying to contact Selftrade for 3 days now. I tried the new and improved customer service desk to be told that the wait due to high call volume (not lack of advisers) is 50 mins and that I should use the existing client secure messaging service. Have done so twice now but have not had a response, so have tried the general enquiry email address today to see if this will work. I appreciate it is Christmas but I wish to withdraw funds and cannot due this without speaking to Selftrade.Am I being unreasonable to expect calls to be answered within 10 mins and e mails to have a same day response?I do not think so I will make a complaint to the Financial Ombudsman and the FCA.
Claim your business profile now and gain access to all features and respond to customer reviews.
