Firstly, the chat handler (J) was helpful, so I'll give some stars there, but not for the service on this occasion.I requested a copy of a chat made a couple of months ago (under a DSAR) and was told that I have to send them a copy of my passport and a utility bill, even though they hold none of the info on these, so these documents are worthless and don't ID me at all. They know my email, as that's what I have used on two separate occasions, and that is how the chat copy would be sent.This form of ID request is excessive and could be a breach of the Data Protection Act 2018/UK GDPR.The ICO states:'We wouldn’t expect the organisation to ask you for ID when they are confident about your identity when you make your request. For example, if you make a request to your employer from your work email, or you have a **live chat where you have to confirm your email** and order number.'Sort out your blanket policy, EASS, as you are potentially leaving yourself open to ICO complaints or even legal action, as you are, now technically refusing to process my DSAR!Edit:EASS replied, basically ignoring all that was written, including the guidance from the ICO.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide advice to individuals on the Equality Act 2010 and the Human Rights Act 1998. Our free helpline is available on 0808 800 0082. If you feel you've been a victim of discrimination, get in touch. Please be aware we do not provide legal advice.
