This time I've used HelpChat to get some info. Unfortunately it was not possible to get that info via e-mail (that's how I understood support agent), or better to say it's not possible to send a mail to support. That's something that can be improved. The agent who helped me (Nayim) has answered all my questions and now I am waiting to get copy of the chat transcript via email. At the moment I can rate this experience with 5 stars. Let's see will I get promised info via email.
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