I have read many of the previous reviews, but I can only comment on my own experience. My appliance was collected on time by a cheerful driver and taken to Equinox for repair. I was very quickly told that it needed a new part and it had been ordered. Immediately after receiving the new part my appliance was repaired and I was informed of the return date. It was delivered back to me, at exactly the time quoted, by another cheery driver, and was exceedingly well packaged to prevent physical damage in transit. At no time did I encounter a rude or unhelpful member of staff and am totally happy with the whole experience, end to end.
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