Unprofessional staff that constantly lie and fob you off! I was assigned this company by D&G for a TV repair which never happened! 4 weeks I waited for a backlight to be ordered and they couldn't even manage that? I constantly chased them about this, and was fobbed off with " I'm escalating the order" which they never did, and no one ever returned my calls....the only time they ever called me, they put the phone down when I answered? All I ever got was altermated watts app messages which made no sense. I finally gave up with this company and called D&G direct, and they couldn't have been better! They sorted out my TV in 1hr which Equinox couldn't do in 4weeks. I can't recommend D&G highly enough, I've been with them over 25 years and they've always been excellent in their customer service. Don't let these fools make you change insurers.
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