I sent them a very expensive projector to replace RGB panels and have a dust clean up, I was informed by Epson it was out of warranty, but I could buy the service, I opened the projector up, removed some ribbon cables, a few screws and then gave up. I sent the projector with these items undone, thinking competent technicians would still carry out the job, they took photos, claimed damage to the circuit board and items were missing, they are not being truthful, everything was sent to them and now they send it back to me without doing the job, it is basically toast without them doing the job, what an awful company.So that’s a £2500 projector thrown out because they won’t carry out the job I paid for, instead they refund me and walk away, terrible, terrible company, avoid at all costs.Also warranty in UK is 5 years in Scotland and 6 years in England, Epson were also untruthful and misled me, but Equinox are shameful and they lie and deceive you and if they were competent at all they would carry out simple engineering jobs and not make excuses.
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