Dreadful. 3 engineers tried to fix T and issue with screen. One of whom ripped the back casing off, damaging the internal clips so it wouldn’t attach back on correctly. He then tried to hastily cover up his error but the back fell off again as he was leaving, at which point he admitted what had happened. Next engineer asked why I had done this and tried to blame me for damaging the back casing! They eventually managed to replace the screen and repair the damage caused by their engineer. However, the last engineer left deep scratches on the brand new screen meaning we were back to square one. I reported the scratches to customer services, who were incredibly unhelpful and accused me of scratching the new screen in the 15 minutes it had been since the engineer left my home. Told me I had to put a new claim in for damage with John Lewis Insurance and go through the whole ridiculous rigmarole again.
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