I contacted Phillips about a faulty TV on the 4th of December- I was told that Equinox would be in contact to arrange a pickup- so far to date I have been contacted 6 times(one of those times was december 31st which was not the most convenient but i still agreed and wasted my whole new years eve!), each time Equinox have let me down and failed to pick the item up as scheduled.The one time i managed to get through on the phone I spoke to a young girl who asked for all my details, put me on hold for 15 minutes, and then when the phone was finally answered it was by the same young girl who then put me back on hold again!After another 10 minutes the same girl answered the phone for a third time and said "we have schedualed another pickup for tomorow PM"- and that didnt arrive either!Now almost 6 full weeks after my first contact, I am of the opinion that I wouldn't trust Equinox with my property even if they actually did decide to finally come and pick it up....I doubt I would ever get it back!!!absolute joke of a company and looking at the other reviews on here its a shock that they are in buissiness!
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