After being referred by domestic and general to equinox for my tv repair I was sceptical based on other reviews. However, I received text and email details on the same day outlining the process. I received a call back the following morning to discuss the damage. Within 2 hours I had received notification that the tv would need to be replaced as written off by the insurers. Later that day my insurers contacted me via email to select a new replacement model. And the morning after that I received a call from John Lewis to confirm the delivery slot over coming days. Overall from what was a very traumatic Christmas day accident, equinox, d&g and John Lewis all receive top marks for turning this around so quickly, particularly with the time of year!
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