Unfortunately one star is the lowest we can use as this company deserves NO stars. Never, ever use them. Philips arranged for our virtually brand new tv to be send to this company for repair. Months later with no communication despite calling and being cut off numerous times we received an email saying the tv was being delivered back to us…. No show….. no explanation …. No communication again. Philips customer service agreed to fast track a complaint but we never heard back from them. Philips should be ashamed sending their products to be repaired by this company. We bought the tv via Amazon who were amazing and refunded us in full when we explained. Today an email arrived from Tewkesbury saying that owing to the length of time the repair was taking Philip’s would offer us a like for like tv on a first come first served basis. NO…… never Philips again and never ever Equinox. We just wished that we had read all of the bad reviews before we let them take our tv. Our new tv arrives tomorrow. Well done Amazon.
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