Wouldn't recommend this company after a very poor experience after having them assigned as a repair agent by Domestic & General.They emailed myself requesting more information on my product, I replied the day after due to it being the evening that they emailed and a week later with no further communication off them I recieve communication off Domestic and General to say that they were closing down the claim.After a bit of phoning about it was due to Equinox claiming that they never recieved the email even though I have proof that It was sent and all the agent said was oh I can reopen the call.Ummm what and wait a week for the part to be recieved at your centre on top of the week already waiting for nothing and then a further 5-7 days for a fitting appointment.So back onto Domestic and Geto write item off but funny enough had a phone call within an hour off Equinox asking for details saying they didn't have certain information even though it was within the email they sent to me asking me to confirm.Forward to the next day and yet again repair has been cancelled and Equinox claims that I asked for the repair to be closed, even though I never mentioned this and the agent said as I was awaiting to see if D&G would write off the product it would be best to wait for the outcome before ordering the part.They miss emails when you put in complaints and don't respond to requests of having the recordings of phone calls even though this puts them in brach of ICO regulations and GDPR.Total mess and wouldn't go with them and will make sure that any future repairs via D&G I have don't use this repair agent.I have submitted a formal complaint with D&G about this repair agent so hoping some5hing is done as they totally don't cate about customer service
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