This is an ongoing negative experience I am having with Equinox. Absolutely atrocious company with zero customer service. I have been waiting for 3 weeks for my faulty TV to be fixed and the engineer arrived today (after previously cancelling an appointment with me without informing me of such). The TV is still not working and I now have to await further time while they source a different part, not knowing whether this will fix my issue or not. If my TV is fixed before Christmas I will be thankful as this has already caused a lot of stress and wasted my time and money.They are the company that Domestic and General use with Sky Protect. You would think these reputable companies would care more about their image but they do not care less.
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