I had a very bad experience with Equinox. BenQ uses them for their return/replacement service.Their drivers are supposed to come to your house to pick up the parcel to return. They NEVER show up. Equinox will ask you to arrange another collection day, then another, then another, then another, you get the gist. I suggested dropping the parcel at a collection point. They refused.While they respond quickly to emails (within 24 hours), their answers are not really helpful (saying sorry and asking for yet another collection day).
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