Like another reviewer I would give them zero stars! I'm sickened by this company my mum had a heart attack recently, she was babysitting my 14month old and used the apparently repaired hoover which I had made a complaint about prior to her using. I booked repairs to the power lead as I only had it a month and rode over the cable. Being that I have a child I couldn't just leave the exposed wire. So I had it picked up emailed etc and they arrived, however in the 2wks they had it not only did they not fix the cable its still exposed, they caused multiple damage to the hoover either that or its someone else's! Anyway my mum used it and it blew up smoke coming out! My baby was in the same room, this company are rude, lack morals don't care about putting people in danger and will not admit fault! Said they had photos etc and it's fixed! Funny they wouldn't send them to me, because they didn't apologise I started being rude back. They may aswell of told me that I was a liar and done the damage myself and that it didn't happen. Wanted to book in for another repair! No chance why would I send it back to them when it only had one fault and now has multiple! So to confirm my mum's story I took it into another room and sure enough sparks flew and I jumped out of the way! Smelt bad, so later I decided to use my mum's hoover she lent me! And now my baby runs away from hoovers! Thanks equinox not only could you of killed someone my baby now has a fear she didn't have! Avoid this company at all costs!!
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