September 18, 2025 I ordered 3 hardcover Washington Irving stories in a protective hard cover. When my order finally arrived the protective outer hardcover was broken, though the three hardcover storybooks were in excellent condition. However, as I wanted to pass this set down to my grandchildren I expected its illustrated hardcover to be in mint condition as no issues had been mentioned online at the time of ordering. I requested a replacement from Ergodebooks saying I'd return this set. Initially I received a 5% refund, but no offer of replacement. When I replied I wanted to return this set & have it replaced, they then offered a 20% refund. It became clear that they weren't going to replace the damaged set I purchased. I took photos which I submitted when requesting the replacement, but it didn't seem to matter. They aren't a responsible company, I'm sorry to say. I wish I'd read some online reviews & saved myself the cost and disappointment.
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