ergodebooks.com

This business doesn’t seem legitimate. I waited two weeks with no tracking information or updates on

This business doesn’t seem legitimate. I waited two weeks with no tracking information or updates on my purchase. When I tried calling the phone number listed, no one responded. Because of that, I disputed the charge with my credit card company.

Only after I filed the dispute did they finally reply, saying they’re a small business and that I needed to close the dispute in order for them to issue a refund or ship the order. I contacted my credit card company to close the dispute and emailed the merchant again — and once again, I received no response.

They still have not refunded my money, and I have not received any further communication from them. Be careful — this feels like a scam.

Date of experience: Feb 20, 2026

I never received my order.

Date of experience: Feb 05, 2026

This business IS NOT legitimate

This business doesn’t seem legitimate. I waited two weeks with no tracking information or updates on my purchase. When I tried calling the phone number listed, no one responded. Because of that, I disputed the charge with my credit card company.Only after I filed the dispute did they finally reply, saying they’re a small business and that I needed to close the dispute in order for them to issue a refund or ship the order. I contacted my credit card company to close the dispute and emailed the merchant again — and once again, I received no response.They still have not refunded my money, and I have not received any further communication from them. Be careful — this feels like a scam.

Date of experience: Feb 01, 2026

False description of condition and overcharged

I got a textbook for $89 in "good" condition from this seller. what arrived was an amazon order for $55 and the book is in HORRIBLE condition. The back is being held together by office tape and all the corners are bent. The sticker on the back says "acceptable" which means this book is on its last life. yes, the pages are in normal condition but it's the fact that I paid for a book in GOOD condition for almost $90, not $55. I tried asking ecampus for a refund but they told me I needed to contact the seller. It's been 3 days and no response and my textbook credits literally expire in 4 days. I'm so upset.

Date of experience: Jan 30, 2026

I won't buy from Ergodebooks.com again

I ordered this book from Biblio.com who sells this company's books. Ergode listed the book as in "good" condition and never mentioned that the books was missing the dust jacket. The spine and cover corners of the book are torn and frayed. This is not what "good" means from other companies. At times they are listed as "good" but mention that the dust jacket is missing. In addition, there is a large label and packing tape across the front ot the cover which cannot be removed or it will the paper off the cover. This book is "acceptable" at best.

Date of experience: Jan 15, 2026

Not received.

I paid $170 Aus dollars for a bible commentary, but never received it.

Date of experience: Jan 13, 2026

Site says this can be done in 7-10…

Site says this can be done in 7-10 business days. This is the reason I went ahead with ordering. Tracking says coming beyond this and therefore, arriving late for birthday party recipient. Very disappointed.

Date of experience: Jan 09, 2026

Ordered a book to the UK via Amazon

Ordered a book to the UK via Amazon. Book never arrived, got in contact through Amazon to let them know the book hadn’t arrived. They respond with the same generic email each time telling me they shipped the book out the next day, sent me several emails regarding my order etc. Despite several requests to see the shipping/tracking information and the evidence of the several emails that were sent to me they fail to do so, and just respond with the same generic response ignoring my request.I don’t think the book was ever shipped in the first place. Avoid this company.

Date of experience: Dec 24, 2025

Don't waste your time and money

Don't waste your time and money. Bought a book as a gift from them through their Amazon store and 8 days later I receive an email saying my order was cancelled. the book being marked as unavailable from them on Amazon is somehow still in stock on their own website...at ten times the price id been charged. Never any updates from seller whatsoever before the cancellation. After checking on trust pilot a lot of other users have had the same issues. Will NOT be purchasing from them again and absolutely do not recommend this company. Very disappointed

Date of experience: Dec 12, 2025

What Customer Service?

Ordered a how-to book on making 3D comics for my son. Book arrived marked up and missing the 3D glasses and wipe - off pen listed in the description. Multiple pages were drawn on, basically rendering the book unusable. What's worse is nowhere in the site's description did it say the book was used. I was under the impression I was buying a brand new book. I have tried multiple times to contact customer service about this, and have gotten nowhere. I couldn't give this item zero stars, but that's what it deserves.

Date of experience: Dec 11, 2025