We are another victim after ordering a book set in November 2021 for granddaughters Christmas gift of almost £70 value. Numerous emails in December and January blaming US customs / postal services for any delay, and replies that keep you hanging on in the hope the item will arrive.GENUINE companies provide tracking numbers from dispatch, collection, courier details, custom check, transportation distribution hub, ect.Registered complaint via PayPal who we used to make payment who state the complaint must be escalated within 22 days if not resolved when the case will be permanently closed. Update:-Been informed a full refund will be in our PayPal account within a few days, I won't hold my breath this will happen.Do NOT purchase items/books from this company.Positive news: We have finally and very luckily purchased the extremley rare & unavailable Box Set from UK Waterstones.
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