Very sad and disappointed about my recent purchase of a book I had book looking for for some time, via Amazon Marketplace.The content of the book is 5*, however it was mis-described as "Used - good", and supplied in a condition that was unusable to me (as I want to read it in its entirety - it may have been usable by someone who only wanted to read specific chapters which were undamaged). The seller accepted the refund in principle, but required me to return the book at my own expense (over £20), which would have left me out of pocket. They eventually refunded 30% of the purchase price, but I have been left having spent money on a book I cannot use, and that I would not have bought if the condition had been described accurately and the defects had been noted as they should have been. Amazon were uninterested and directed me back to the seller. I could have pursued my rights under UK consumer protection law, but this would have been stressful and time-consuming, and I should not have had to (Amazon should have dealt with it, since they had sold it in the UK). If you are considering buying from this seller, I would recommend checking other reviews on the internet very carefully. This has also been a wake-up call to me over Amazon's own customer service policies, and I will consider buying from platforms which offer greater protection, in future.
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