I ordered a first edition book. They send me a rebound college library book. They denied my request for a refund/return. The book came from another company. Biblio, the online bookstore forced them to give me a refund. They wanted the book returned but would not send me a prepaid return label. Now, over a month later, they continue to send me harassing emails to return the book. Biblio told them to send me a label but they have not. I will never do business with Ergodebooks or Betterworld Books (their shadow company) again.
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