I ordered a book on 4/12 which finally turned up on 23/12. You would think that sending from US to UK something more protective than a plastic postal bag would be used. The book was delivered in a really bad state with badly damaged/ripped corners and spine (hardback). I can't say how much was done in transit but I don't think it was sent in the condition advertised either, (luckily I had paid by Paypal and raised a dispute). They sent me so many intimidating emails when I asked for a refund, even with my photo evidence where they would be able to make a claim against couriers. They promised a refund if I removed the dispute on Paypal first which when I researched others had been told not to do. Finally got my refund today and a huge lesson learned.
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