I would not recommend buying from this company based on my experience.
The office chair I received does not match the colour and visual appearance shown on the product page. The listing presents a light cream/white mesh-style chair, but what arrived has a noticeably striped, darker fabric look that is clearly different from the advertised images. The visual finish was a key factor in my purchase decision.
I contacted customer service with photos. Instead of properly addressing the discrepancy, they simply stated that the item “matches the listing” and refused to provide a prepaid return label. Their position was that I must pay return shipping myself — even though the product appearance does not match what is shown in their marketing.
Online buyers rely on product images and colour presentation. When a delivered item looks materially different, responsible retailers resolve it — they don’t dismiss it.
The product may be acceptable to some, but the advertising vs. reality gap and the way the complaint was handled is not acceptable.
Buyers should be cautious and get written confirmation of exact colour and finish before ordering.
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Ergonomist offers a thoughtfully curated selection of top-quality products. From ergonomic chairs, monitor arms, health and wellness products and a range of accessories that encourage movement, good posture and productivity, we've got you covered! Our range also includes accessories like, monitor stands, and back stretchers - all designed to make your daily activities more comfortable and enjoyable.See more
