Since posting my original review, the situation has not been resolved. I am still dealing with the consequences of the company’s delivery error, and the handling of the refund or delivery of my original order remains UNACCEPTABLE.
I have been informed that the collection of the incorrectly delivered item is scheduled for 6 February; however, I have received no confirmation, tracking information, or collection details to date.
Despite the company acknowledging that the incorrect item was sent in error, I was informed that any refund or delivery of the correct item would only be processed after the wrongly delivered item has been collected, inspected, and internally verified. This is despite the fact that the item I originally ordered — and fully paid for — was never delivered.
This is not a replacement case. The initial delivery failure was entirely the company’s mistake. I simply requested delivery of the item I ordered, in line with what is clearly advertised on the website and used to attract customers. That advertised service has not been fulfilled, and there has been no reasonable attempt to correct the error or resolve the matter as a gesture of goodwill.
At the time of writing, there has been no escalation, no clear timeline for resolution, and no proactive communication from senior management. Customer service responses continue to be slow and unhelpful.
This follow-up is to highlight that the issues raised in my original review remain unresolved. Unfortunately, this reinforces my view that the company’s delivery promises and refund policies are NOT applied fairly in practice.
I am posting this update to accurately reflect the current status of the case for other potential customers.
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