My girlfriend has her homeowners policy with Erie Insurance. She has Alzheimers disease. I called Erie Insurance attempting to get her premium payments converted to monthly from the huge annual payment they charge. The customer service rep was advised about the cognitive issues but insisted on putting my girlfriend through questioning to validate some information before the rep would talk to me. Obviously that didn't go well so I asked to speak to a supervisor. My request was refused and the rep also refused to help further. The rep ended the call by saying (sarcastically) that she hoped the rest of my day went better. This is not a caring customer service company. Stay away!!
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Erie Insurance is a publicly held insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.
