I was a customer for over 5 years...Tornado came through neighborhood. I told insurance adjuster I wanted to be present when he walked my property...he showed up when I was at work and left me a voicemail he was done. He missed super obvious damage-, he was very vocal about how competent he was.. almost like he was reading a script...3 months of delayed or no call backs,I finally asked for supervisor, she was just as bad...I had obvious damage to my property but they would not listen or come back out to meet me face to face to discuss...I finally hired an appraiser and enacted by go to appraisal clause...thus resulted in 4X + $$$$$ my initial damage assessment from Erie...everyone I spoke to in the industry said Erie was counting on me giving up...I had no reason to leave Erie and would have continued to do business with them for my insurance...they would have been further ahead just working with me instead of being rude and dishonest. Speaking with industry appraisers Erie is very tight and will not pay for home damage- their reputation is terrible...Avoid if you can, this was a very painful experience.
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Erie Insurance is a publicly held insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.
