I had a very poor experience with Erie Insurance while attempting to resolve a third-party auto claim from an accident on November 5, 2025.
The claim was initially denied by the assigned adjuster, Madisyn Andrews. After I submitted a written rebuttal with additional information, supervisor Spencer Wilson confirmed that a supervisory review would begin on November 27, 2025. After that confirmation, I received no updates or responses to multiple follow-up emails and phone calls for several weeks.
I also experienced dismissive and concerning communication from adjuster Madisyn Andrews. During a recorded phone call on November 11, 2025, she requested my statement regarding the incident. Immediately after the recording ended, she stated that I was “most likely not going to win” and that she had seen similar cases and “they always lose” before key information, such as the police report or the insured’s statement, had been reviewed.
I ultimately received a response on December 22, 2025, from a regional director affirming the original decision.
Regardless of the liability determination, the lack of communication after promising a supervisory review and the overall lack of professionalism in the process made this an extremely frustrating experience.
Based on my experience, I would strongly encourage others to avoid doing business with this insurance company.
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Erie Insurance is a publicly held insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.
