I placed an order on 26 May expecting to receive by the following week. I started to follow up on their chat online and by contacting customer support by email. I heard nothing back within 48 hours so having never used this company before didn’t trust my goods would arrive as they didn’t bother to respond to my email. I decided to cancel the order through my credit card company on 3 June as heard and seen nothing from them. Finally on 10 June they respond as they knew I had requested money back from my cc company! Also coincidentally my goods are delivered on that day and left with my neighbour as I was not around to receive. I finally got the goods on 19 June and I was happy with the quality of them. I went back to my cc company to cancel my dispute. I wrote again to Ermoleve to tell them I now finally had the goods and was happy to accept them and had cancelled the dispute. Yet again they have not bothered to respond to my questions raised in my email. What this company needs to improve on is COMMUNICATION! If they had had the decency to respond with my initial query I may never have raised a dispute with my company. I have given this company 1 star rating because of the lack of customer support/communication. The earrings I actually ordered are well made and lovely.
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Ermoleve, established in 2022 in London, aims to evoke a luxurious and empowering experience through captivating jewelry. We emphasize making every woman feel like a millionaire without breaking the bank, focusing on timeless elegance and promoting the idea that luxury is a feeling, accessible to all.
With a focus on timeless sophistication, our collections have empowered over 100,000 women worldwide, helping them feel confident and feminine. Our mission extends beyond selling jewelry; it's about promoting the idea that luxury is a feeling accessible to all. From delicate necklaces to statement rings, Ermoleve pieces serve as reminders of strength and sophistication in every moment.
''Luxury is not a status, its a feeling''See more
