eroad.com

2.4
2.4 Based on 20 reviews

...

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If I could give no stars...

If I could give no stars, I certainly would. This service has provided the most ineffective, unresponsive, and poorly communicated experience I've had in my entire career. After months of escalating issues to multiple senior managers, nothing has changed. Promises are made, calls are evaded, and emails disappear into thin air. Their customer service is not just poor—it's nonexistent. You chase them, follow up endlessly, and still achieve nothing. It's like shouting into a void. The lack of accountability is shocking, and the silence from their team speaks volumes. I'm truly perplexed how a company in fleet management operates with such disregard for its clients. If you're considering this service, do yourself a favor and look elsewhere. This is a textbook example of how not to treat customers.

1
Date of experience: Sep 10, 2025

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