A perfect example of horrible customer service. I've been meaning to get to this review for a while, not that it will matter for me, but unless there are consequences, businesses have no incentive to improve. The sad part is, based on continuous poor reviews posted online, they don't care to improve.It took months for them to replace one lousy cheap roll of defective filament they sent me. In fact, they wouldn't even replace it, until I placed another order! When I did place another order a couple months later, they ignored my messages and emails. It took posting on their public Facebook, as well as speaking to 4 other representatives, before I could even get to the right person who I was told was in charge.I explained in great detail all the issues I had getting this replaced, the hours dealing with this, plus getting ignored. What was his response? An apology? An "I'm so sorry". Nope. He just said, "So I should send you a roll of filament, right?" The arrogance of this company. No shame, so embarrassment, no empathy, nothing. Even after working it all out, which again, took months, I did receive the replacement, but never an apology. He should have explained that this was unacceptable customer service and it would be dealt with, and assure me it won't happen again. That's how customer service should sound! In fact, if it was my company, and I heard what one of my customers experienced like this, I would have went above and beyond to make it up to them and I would have been extremely embarrassed and apologetic. By the way, be prepared to get blamed for your email not working right or spam. I've always gotten order updates through email, no problem, but when you need customer support, and they never reply, your email will be blamed for the problem.I will say, there was a couple representatives that were very kind and understanding that I contacted through Facebook for help. The problem was that they are from the Amazon side of things, so they could not handle the matter with orders through the Eryone website. But they are the reason I finally got in contact with someone who would respond. They were the example of good customer service reps. Apparently, the 2 departments were trained completely different, or maybe they are just the right kind of people in life, that also make good employees.So if you want to use the Eryone filament, I highly recommend you order through Amazon where you will most likely deal with kinder, more empathetic employees.I just can't wrap my head around why it's so hard to offer humble and kind customer support, and they would rather jeopardized hundreds, maybe thousands of dollars in business over the years, for a $10 spool of filament, it if even cost them that!But it definitely cost them more than that for my business!
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