Review Time
Very satisfied with my orders, the filament is really good quality, no printing problems whatsoever. Order processing is very quick and efficient. And their communication is excellent. They very often have very attractive promotions. I highly recommend this shop
Very satisfied with my orders, the filament is really good quality, no printing problems whatsoever. Order processing is very quick and efficient. And their communication is excellent. They very often have very attractive promotions. I highly recommend this shop
Please don't order from this store! I ordered two filament rolls, but unfortunately, they never arrived. I've emailed, chatted, and contacted the Eryone3D store via social media. Unfortunately, they haven't responded. I sense a scam? My advice: don't order from here!
I've used their filament before, I usually order via Amazon. This time I decided to order direct as they had a special offer. Nearly 3 weeks on and I've had zero updates on my order. I've emailed them twice and I've just had radio silence. I am now raising a dispute with my credit card provider as seemingly Eryone have taken my money and have no intention to fulfill my order.
A perfect example of horrible customer service. I've been meaning to get to this review for a while, not that it will matter for me, but unless there are consequences, businesses have no incentive to improve. The sad part is, based on continuous poor reviews posted online, they don't care to improve.It took months for them to replace one lousy cheap roll of defective filament they sent me. In fact, they wouldn't even replace it, until I placed another order! When I did place another order a couple months later, they ignored my messages and emails. It took posting on their public Facebook, as well as speaking to 4 other representatives, before I could even get to the right person who I was told was in charge.I explained in great detail all the issues I had getting this replaced, the hours dealing with this, plus getting ignored. What was his response? An apology? An "I'm so sorry". Nope. He just said, "So I should send you a roll of filament, right?" The arrogance of this company. No shame, so embarrassment, no empathy, nothing. Even after working it all out, which again, took months, I did receive the replacement, but never an apology. He should have explained that this was unacceptable customer service and it would be dealt with, and assure me it won't happen again. That's how customer service should sound! In fact, if it was my company, and I heard what one of my customers experienced like this, I would have went above and beyond to make it up to them and I would have been extremely embarrassed and apologetic. By the way, be prepared to get blamed for your email not working right or spam. I've always gotten order updates through email, no problem, but when you need customer support, and they never reply, your email will be blamed for the problem.I will say, there was a couple representatives that were very kind and understanding that I contacted through Facebook for help. The problem was that they are from the Amazon side of things, so they could not handle the matter with orders through the Eryone website. But they are the reason I finally got in contact with someone who would respond. They were the example of good customer service reps. Apparently, the 2 departments were trained completely different, or maybe they are just the right kind of people in life, that also make good employees.So if you want to use the Eryone filament, I highly recommend you order through Amazon where you will most likely deal with kinder, more empathetic employees.I just can't wrap my head around why it's so hard to offer humble and kind customer support, and they would rather jeopardized hundreds, maybe thousands of dollars in business over the years, for a $10 spool of filament, it if even cost them that!But it definitely cost them more than that for my business!
A lot went wrong with my order, but that's not the worst part. The worse part is how eryone chose to deal with it.How the order went wrong? Well I bunged into their bundle sales (gotten the 10 spools of filament and one more, that is 11).What would have become clear later is that the confusing way to choose products in their store made me choose products that were not what I wanted. To make it worse, the website was refreshing all the time, which would reset my choice and I also ended up adding the wrong filament to the cart that way. On top of that, their email marketing promised a free filament of choice for every 10 you got. Their announcement did not say anything about special conditions to that. But I learned later that the filaments I ordered were not part of eligible filaments (to this day I still don't know which 10 filaments would qualify).Long story short, of the 11 filaments I ordered, 6 were not the ones I wanted. When I reached out (both via chat and email) problems started. First because it just took so long to get a reaction and second, well, here it comes. I could not get it fixed. First I tried to get an exchange where I would send back the wrong filaments and get the right ones back.Their customer support is so bad that it gotten to a point that they lied to me saying my filaments were shipped. When I asked for a tracking code, their response was "please wait". Right... More than a month after I am still waiting.Failing that, I asked for a full refund. All filaments are still sealed, ready to be sent back for a full refund. But the refund request was simply ignored.I don't even know how this type of company, that fail to comply with the minimum of EU regulations are allowed to sell here. There is no EU contact info (despite them having an EU storefront and shipment from Germany).They even had the poker face to say they are actively working to resolve my issue. Wonder how honest the statement was...I have sent screen recording of the ordering experience where is obvious how it was not possible for me to know I was getting a different filament than what I wanted. For example I wanted a PETG-CF, which is the same product as normal PETG and The CF version is treated as a color. On the cart the item description says both PETG and PETG-CF. The color I had, Black, is the standard PETG, but then PETG-CF is also black. How could I know? Specially because selecting the PETG-CF on the carrousel does not really select the product it's just an image browsing. You have to, after selecting origin (Europe, for example), select the product again! which surprise, comes pre selected with the first item of the bunch of combined filament.Just terrible and error prone experience. And on top of that they are unwilling to fix the situatuon and worse lie about it. I never had worse customer experience in my life, not even on kick starter (a couple of them comes close, but there you know the risks).They don't even try to come to any solution. I guess the mir strategy is to lie their way out of a solution until you get tired of it.Well,I am tired of it, but I am not gonna simply leave it at that.
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