A complete disaster. I opted for the flexible service to book another flight, but it fails when using a flight search engine, forcing direct booking on their site where prices are inflated. They mislead with pricing, increasing the cost if not using a specific payment method that is hard to find. After a day of waiting, my reservation was canceled due to their inability to process it. I tried again, and the same flight showed up at the same price! Customer support suggested I try again for luck. Their sales line is just a recording that hangs up. I advise against using any of their services.
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